Helpline - 1300 853 437
Can you guarantee confidentiality?
Who mans the phones?
During business hours DIDs Head Office intake staff operate the Helpline from Coffs Harbour, NSW. After Hours your call is redirected to experienced MIDs volunteers from around the country when they are available. Day or night, more than likely it will be a male while MIDs is in the early stages of development. More than likely it will be someone who has personally experienced separation, but also what it takes to navigate through the complex maze of emotions and choices to get to a better place.
Do you realise how hard it is for me to call?
Yes. We have all been there. It may be difficult to reach out for help or to talk about painful stuff, but we have, and are better for it. You may break down in tears or struggle to find the words. That’s okay. We are patient. We don’t think less of you. It is not a sign of weakness to ask for help but rather a sign of strength. No woman has to go it alone. You can even begin to open up by emailing us. But the longer you put it off the deeper the pit you will have to climb out of eventually. Every woman who has put it off experiences a huge relief once they finally make the call or go to a group to begin the process of healing. And every woman then wishes they had done it sooner.
How is MIDSS going to help me?
Some things can be dealt with at the intake call. We could get you connected to a specific service or website; explain the processes you are likely to encounter; provide some information or resource; or just listen intently as you process your situation by speaking it out aloud. The real strength of MIDSS is the peer support group. It is here where women going through similar circumstances can meet face to face and really hear each other. Through the wisdom of experience within that group, a woman can get up to speed a lot faster on the issues she is facing and develop a way forward with the support of women who have been there already. Within a week of making the call to MIDs you could be attending a group and getting some answers. You may have a ‘buddy’ assigned to guide and support you through the process and loneliness. You will meet some women just like you who may become your best friends. In locations where there is no group available yet, a field volunteer may be available to support you in a similar way to the group.
Does MIDSS give legal advice?
No. MIDs is a peer support organisation. While there are a number of professionals involved in MIDs & DIDs they are not operating in that capacity – whether it is legal, medical or psychological. We can refer you on to other organisations, websites and helplines that may provide the professional advice you require.